Prepaid Sub-Meters From Metro Prepaid (2024)

Metro Prepaid's electric sub meters helps landlords recover utility payments from their tenants.

What are electric sub meters?

Sub metering works where someone wants to share an existing (metered) MAIN supply of electricity or water with others. Some landlords are cutting their install costs by as much as 50% with electric sub meters. Sub meters are inexpensive and can be installed using much of the existing infrastructure and without running new supply cables to a property. If your property has been correctly wired with each section on its own circuit, then installing a sub meter is a relatively straightforward exercise.

What are the advantages of electric sub meters?

The advantages of electric sub meters include: easy control of bills, reduced administration and risk, cheaper meters and faster installation, an option to set your tariff so that tenants pay the Metro Prepaid 10% (Metro Code value) service fee, improved cash flow, water used through the sub meter is paid back to owner and there are consumption reports available.

To read more on the benefits of electric sub meters from Metro Prepaid, click here.

How does the Metro Prepaid sub meter work?

The electric sub meter is installed with it’s own consumer board, where needed, and to top-up their electricity, the tenant will have to go to any PayPoint store (e.g. Co-op) with a meter card or a 19 digit PayPoint barcode to get their recharge pin. Tenants can also top-up their electricity through online payments, transfers through Barclays or get Power Codes from here.

The cost of landlord electricity flowing through the prepaid sub meters is recovered through power codes sold, and is repaid to the landlord by Metro Prepaid (monthly via bank payment). Metro prepaid collects the payments from the tenants for their usage and pays this money to the landlord so that they pay their account with the energy supplier.

You can ask a trusted local electrician to install the sub meter for you.

There are 6 types of electric sub meters available:

  • Metro Prepayment Meter Single Phase MET001
  • Metro Prepaymnet Meter MET004 with MBUS wired keypad for extra bypass protection
  • Metro Prepayment Meter Three Phase MET002
  • Metro Prepayment Meter Three Phase MET008 with MBUS wired keypad for extra bypass protection
  • Itron EM515 TYPE 700 JV1
  • Itron Gas Prepayment

These are available from a variety of wholesalers and retailers. With a help desk that operates 24 hours, you can be assured that you get all the technical information and assistance you need to operate our electric sub meters.

Does the Metro Prepaid sub meter replace the main landlord meter?

Metro Prepaid sub meter does not replace the main landlord meter, they must be connected downstream of the main landlord meter. The existing landlord meter will remain in the property and within the utility area. These are what are considered sub meters, used for sub or secondary metering only and may not be used as a main or primary meter.

Using our electric sub meters is beneficial as they reduce the administration of bills as you get more control and improved cash flow with the faster installation process. This also improves your property valuation and the tenants will appreciate the easy top-ups, control of their electricity usage with better technology.

Prepaid Sub-Meters From Metro Prepaid (1)

When do I receive my payments?

Payments are made to the landlord, during the 1st week of every month, as agreed in the Terms of Service. The Metro Prepaid system also automatically sends out a building statement to all clients whose email addresses were captured on the system.

You can also contact our Help Desk 24 hours a day to send you more detailed or other reports.

Where in the UK are the Metro Prepaid sub meters available?

Metro Prepaid sub meters are available from electrical wholesalers across the UK. Call our help desk on 020 3020 1144.

Where are the Metro Prepaid sub meters manufactured?

Metro Prepaid purchases its prepaid sub meters from leading factories including Itron, one of the global giants in prepaid meters. The electric sub meters are designed to be resistant to tampering and in cases where tenants devise ways to by-pass this then landlords are encouraged to monitor usage against amounts collected or conduct site inspections where required.

Do Metro Prepaid sub meters have a warranty?

Yes, a one-year warranty on the electric sub meter.The warranty commences on the date of first registration with our Help Desk. Removing factory seals to open the meter and access its inner workings will invalidate the warranty. The seals on the clear plastic terminal cover may be removed and replaced by an electrician authorised by the property owner when fitting or checking a sub meter.

Are Metro Prepaid sub meters suitable for rooms in HMOs?

Metro Prepaid sub meters work well for rooms in HMOs.

Are Metro Prepaid meters suitable for garden rooms?

Metro Prepaid sub meters work well for garden flats. Other typical uses are for single owner properties:

  • main house with several dwellings in the backyard
  • sheds
  • house divided into rooms
  • commercial/retail building with several shops or units
  • business park with multiple units
  • blocks of flats
  • residential complexes with multiple units
  • student accommodation
  • workers accommodation (e.g. farms)
  • caravan parks
  • boat moorings
  • holiday lets
  • events where electricity usage needs to be meterede.g. food trucks, fair stalls, stadiums, exhibitors etc.
  • or any other instance where electricity/water usage payment need to be collected or recovered

Are Metro Prepaid meters suitable for flats?

Yes, but only where a landlord rents to a tenant.

Where can I view Metro Prepaid Terms of Service?

Metro Prepaid’s Terms of Service are available on the installation form, prepacked with the meter, or call our help desk and ask us to send you a copy.

Options to collect Tenant Electricity Usage

Landlords who have commercial properties, blocks of flats or simply rent out a backyard room to meet the growing demand for affordable urban accommodation, need to collect payment for utilities like electricity and electricity from their tenants.

There are a number of options available, for example:

  • Charging a fixed recovery which is not linked to usage
  • Requesting that your energy provider install an additional separately metered connection
  • Installing a post-paid readable sub meter requiring monthly readings, invoicing administration and collection of payments
  • Installing a prepaid sub meter from a service provider like Metro Prepaid

Each of these have pros, cons and legal implications, but sub metering whether prepaid or postpaid is generally considered the fairest approach.

Sub metering has been prevalent in the UK for decades and is lawful provided that tenants are charged at the actual rate paid by the landlord (to his energy provider) and that the relevant regulations are observed.

Regulations include:

The Electricity Act of 1989 and amendments and other legislation is enforced by the regulator (EEMA) via OFGEM. No one should charge more for electricity than regulations allow.

Metro Prepaid recommends that Landlords of residential properties charge their tenants only the tariff charged to them by the Energy Provider and allow for the cost of any sub metering service fees when setting rental amounts.

Landlords of commercial properties that fall outside the scope of the Rental Housing Act have more flexibility under the regulations and may choose to make it a condition of lease that tenants pay sub metering service fees directly to the service provider.

Landlords who are unsure of their position under the regulations should request independent legal advice.

Download our Latest Brochure.

Click here for reviews from landlords or click here to buy an electric sub meter for landlords.

Who are Metro Prepaid?

Metro Prepaid was formed in 2015, to help landlords collect utility payments from tenants using electric sub meters.

Metro Prepaid is customer-centric – we are totally passionate about serving our customers, whether they be landlords, sub meter sellers, installers or tenants.

We aim to offer our customers electric sub meter products which are:

  • simple – off-the-shelf, simple to install, quick to register
  • efficient – get the job done with the least fuss
  • transparent – our fee structures are fully disclosed and easy to understand
  • best value – commitment to provide the lowest sub meter prices and the best value service fees

Supported by a friendly, approachable and committed team of customer centric individuals

Call us on 020 3020 1144 to find out how we can help you manage usage and collect electricity payments from your tenants.

Where are Metro Prepaid's offices?

Metro Prepaid’s office is located in Tims Boat Yard on the river Thames, in Middlesex, London.

Our call centre operates 24x7x365 servicing metering customers in Africa, Asia Pac, Europe, the Americas and the UK.

Prepaid Sub-Meters From Metro Prepaid (2024)


How can I sub my prepaid meter? ›

How to recharge prepaid meter using mobile bank applications
  1. Log in to your mobile bank application.
  2. Click on the "Pay Electrical Bill" feature.
  3. Pick the electricity distribution company with which your prepaid meter is registered.
  4. Fill in your prepaid meter number and the amount you wish to purchase.
Feb 16, 2023

What is a prepaid electricity sub meter? ›

What are prepaid sub-meters? A sub-meter (subsidiary meter) is a meter that enables the landlord, property manager, or body corporate to manage and monitor the electricity or water usage.

Who installs prepaid electricity meters? ›

The prepaid meters are installed for free by the City and they remain the property of the City.

Can I buy my own prepaid meter? ›

Yes, you can purchase the prepaid electricity meters or prepaid water meters and get your own electrician or plumber to do the installation. Do you stock prepaid meters? Yes, we stock several single-phase prepaid electricity meters and prepaid water meters. We also stock 3 phase prepaid meters and split prepaid meters.

Is it cheaper to have a prepaid electricity meter? ›

Prepayment, sometimes called pay as you go, lets you pay for your energy in small amounts often. Prepayment is usually more expensive than paying your bill by direct debit. If you have a smart meter, your supplier can change its setting from credit to prepayment.

How do I add a meter number to my prepaid meter? ›

When you purchase electricity you will receive a slip, an SMS or an e-mail (depending on the method of purchase). This slip will include the meter number and a 20 digit token. Punch the 20 digit token number into the meter, followed by the enter button.

What are the two types of prepaid meter? ›

There are two major types of prepaid electricity meters: single phase and three phase meters. Single phase meters are commonly used in residential homes and small businesses, while three phase meters are ideal for larger commercial and industrial applications.

What is the purpose of a sub meter? ›

Submetering offers the ability to monitor energy usage for individual tenants, departments, pieces of equipment or other loads to account for their actual energy usage.

What are the different types of submeter? ›

There are two types of submeters, networked and non-networked or “manual”. Networked meters are connected (wired or wireless) to a data collection device, making them smarter and more easily managed. Non-networked meters are just as they sound, not connected to a data hub, so they need to be read manually each month.

How much does a prepaid meter cost? ›

In the document, the regulator raised the price of a single-phase meter from N44,896.17 to N58,661.69, and that of a three-phase meter from N82,855.19 to N109,684.36. The NERC had in June last year approved a hike in the prices of meters.

How long does it take to get a prepaid meter? ›

Usually, it takes about ten working days for the payment for the metre to be confirmed. The metre installation is carried out by officials of Ikeja Electric. The installation thereby connects the customer's property to the public electricity supply through the prepaid metre.

Are prepaid meters smart meters? ›

Smart meters can work as either a prepayment or credit meter too. This means you can access more tariff offers when shopping around. You won't need to change your meter if you switch between prepayment and credit tariffs (including direct-debit tariffs).

What is the best time to buy prepaid electricity? ›

Cost-saving tip for prepaid customers: It is recommended that electricity units are purchased to be sufficient for use within one calendar month only. It is preferable that consumers purchase electricity at the beginning of each calendar month.

How do I buy electricity for a prepaid meter? ›

Prepaid Electricity
  1. Dial string *130*269#
  2. Select FBE.
  3. Select NEW.
  4. Enter your Meter number.
  5. Confirm meter number.
  6. Click Dismiss, then SMS will be sent to you.

Does prepaid electricity expire? ›

Q : Do prepaid meter tokens expire? A : Yes, tokens expire after one year.

What is the disadvantage of prepaid meter? ›

What are the disadvantages of a prepayment meter? You'll usually have to top up more in winter, when it's colder.

Why is my prepaid meter so expensive? ›

Households on the pay-as-you-go meters, who are typically low income, currently pay more on average than direct debit customers because of firms managing the meters passing on costs to users.

What is too cheap to meter? ›

Too cheap to meter refers to a commodity so inexpensive that it is cheaper and less bureaucratic to simply provide it for a flat fee or even free and make a profit from associated services.

Can I load prepaid electricity remotely? ›

Buy Prepaid Electricity Online with our Easy EFT system, get your token within 2 to 5 min after payment, fast, easy and secure at no extra fees. To provide you fast and effective service we will need some information to make sure we can deliver your token to the correct meter.

Why is my meter on but no electricity? ›

If you have power at the meter but not in your home, check the breakers. A tripped breaker or blown fuse is often the cause of a full or partial loss of power. Find your main breaker panel. It may be in the garage, basement, closet, or even mounted on the exterior of your home.

What does a prepaid meter number look like? ›

To check your meter number is very easy. Simply press 65 and then the blue button. Your meter number is the 11 digit number displayed on the screen.

Which electric meter is best? ›

Power Meters
  • TRUENEX Digital Volt Meter (130V - 500V) 1 - 50 ampere 72x72 mm For Electrical Panel/Submersible Panel/Volt- ampere 7 Segment LED Display. ...
  • L&T (Larsen & Toubro Limited) Single Phase Multi-function Electric Energy LCD Sub Meter (5-30A, 2 Wire, 240V, 50Hz, 3200imp/kWh)

How many types of prepaid meters are there? ›

There are two types of prepaid, one is IC card prepaid meter, and the other is remote controlled prepaid meter.

What are smart prepaid meters? ›

With a smart prepaid meter, all of that information is automatically transmitted to your stakeholder in real time. A smart prepaid meter has a built in display which can help the consumers to track their energy consumptions.

What is the disadvantage of submeter? ›

Installing a submetering system in an existing building may cause disruption during construction. Tenants living in large-scale buildings may experience disruption in their utility services(electrical shutdown, water stoppage, lack of heat or air conditioning) during the submeters installation process.

How do you install a sub meter from a main meter? ›

  1. Switch off the main circuit breaker.
  2. Locate & record the CT number on the back of the meter.
  3. Install the sub meter downstream of the main meter from the Energy Provider.
  4. Each sub-metered apartment needs its own circuit connected from a separate breaker on the main distribution board.

Who can fit a sub meter? ›

Please note: you need to get a trusted local electrician or a technically competent person for the electric sub meter installation according to regulations.

What is the lifespan of a submeter? ›

They are installed directly on the utility line that you intend to measure, and from there, they function like a standard utility meter. A high-quality submeter typically lasts at least 10 years before needing to be replaced. In that lifespan, you'll easily see ROI for that up-front installation cost.

How does electrical sub meter work? ›

Electrical Sub-Meters sample the Voltage and the current at the same time and record the data with a time stamp. and then measure the difference over time periods to obtain KWh. and KVA which is known as Apparent Power. The ratio of Real Power over Apparent Power is the Power Factor.

What is a sub meter for electrical usage? ›

Electrical submetering is the measurement of consumption after the master meter. Submeters (also referred to as power meters, electrical meters, and energy monitors) are installed after the master meter to measure individual electrical load.

How does a prepaid meter work? ›

These meters are operates based on the amount available at meters. If there is no balance amount in meter then it will disconnects your supply and supply will not be disconnected when there is balance available in the meters.

Can you owe money on a prepaid meter? ›

You'll see the word 'DEBT' on your meter if you've missed any daily standing charges and/or debt repayments. This can happen if you didn't have enough credit on your meter to pay these. The number below the word 'DEBT' will show you how much you owe.

What happens after paying for prepaid meter? ›

After payment, you will receive your token in a matter of seconds in the app and as a text message. 4. Put the 20-digit token on your UIU and press "Enter." Now that you have purchased your 20-digit token from BuyPower, you need to key it in.

Why does prepaid meter fail? ›

A prepaid meter sometimes loses connection to its counterpart meter “stubby” outside in your yard. Or you may get an error message because your household is drawing too much power. Or you may have accidently tried to load an old token.

What is the downside of a smart meter? ›

Smart meters communicate with energy suppliers using mobile technology (network coverage) and a weak signal can disrupt this connection. If you live in certain rural areas or those notorious for having bad mobile phone signals, the chances are that a smart meter may struggle to work in your house.

What are the benefits of prepaid meters? ›

– It ensures proper cash flow to the companies because customers make advance payments for using electricity. – Error in meter reading leads to problems for utility companies and customers. With prepaid meters, utilities don't need to spend money and time to resolve such issues.

Does a smart meter need wifi? ›

No. Smart meters use an entirely separate, bespoke wireless system. You don't need Wi-Fi in your home for it to work and it won't use your Wi-Fi if you have it. Your smart meter and in-home display communicate via a secure national network which is solely for smart meters.

What is the cheapest hours to use electricity? ›

The cheapest times to use electricity are during non-peak hours. Non-peak hours vary a little between Retail Electric Providers but generally range from 10:00 pm-5:00 am. You don't need to switch to the graveyard shift in order to save money on your electricity bills.

What month is electricity the cheapest? ›

Because demand for electricity is lowest during the spring and fall, electricity may cost less in these seasons. Electricity market rates are higher in summer and winter because people use more electricity for air conditioning and heat.

What is the most expensive time to be using electricity? ›

It's cheaper at night, when demand for power is at its lowest. This quieter period is called the off-peak hours, which usually falls between 10pm and 8am. Conversely, peak hours are during the daytime, when more people are using electricity and demand is higher.

Are prepaid meters not working in 2024? ›

Unless updated individually, electricity meters will become non-operational on 24 November 2024. On 24 November 2024 all STS-compliant prepaid electricity meters will stop working unless they are updated.

What does 30 mean on prepaid electricity? ›

The cable that supplies the property with power (alternating current) is subject to many interferences and attenuation that can sometimes affect the communication between the meter and the keypad. When this happens it results in the meter showing an “ERROR-30” when you try to load prepaid units.

Why is my prepaid electricity meter off? ›

Why is my meter blocked? So if you have experienced any of the above error messages it is highly likely that the cause of this is due to your meter being blocked by credit control. This means that the municipality has placed a block on your meter, stopping you from making a prepaid electricity purchases.

Can a prepaid meter be recharged remotely? ›

The STS prepaid meter has the characteristics of no medium recharge to purchase electricity, and with the technology of remote communication, the function of remote recharge of prepaid electricity meter is realized; Combined with the prepaid system platform and advanced mobile payment, online power purchase and online ...

Can a prepaid meter be bypassed? ›

Under the Electric Power Sector Reform (EPSRA) Act 2005, the law that gives legal backing to the creation of NERC, it is a criminal offence to bypass or tamper with electricity meters.

Can I change from prepaid meter to normal meter? ›

If you don't want to be on prepayment anymore, your supplier must remove your old-style prepayment meter and give you an old-style credit meter or smart meter instead. If you'd prefer to stay on prepayment, your supplier must reset your meter so you're not paying too much.

What is the code to recharge prepaid meter? ›

*565*6*0013*Meter/Account Number*Amount# is the code to dial to recharge/pay your bill simply on any mobile phone, no internet required.

Can a smart meter be turned into a prepayment meter remotely? ›

'Disconnection by the backdoor'

Once a smart meter is installed, it is a much simpler process for a supplier to swap the customer into prepay mode at the push of a button, rather than having to apply for a warrant and install a physical box.

Can you transfer prepaid electricity? ›

KEYCHANGES (on an existing prepaid meter installation)

This is done through the STS protocols which allows prepaid meters to be transferred between prepaid solution providers.

How do I make my prepaid meter run slower? ›

How to Slow Up an Electrical Meter
  1. Replace your incandescent light bulbs with compact fluorescent light bulbs (CFL). ...
  2. Turn off the power to the home entertainment center when it is not being used. ...
  3. Replace an old electric stove. ...
  4. Turn off central air conditioning units 30 minutes before leaving home.

What is tamper mode in prepaid meter? ›

Why do meters go into tamper mode? This is a situation where the meter is unable to dispense power/supply/current to customer's premises for the following reasons: - Open meter contactor/cover. - Unauthorised interference with the meter. - Sparks.

Can I change my electric meter to my own? ›

Contact your electricity or gas supplier who will arrange for their appointed metering company to do the work. Never attempt to move the meter yourself, it is dangerous and can lead to prosecution.

Can I ask for smart meter to be removed? ›

Consumers who already have a smart meter can ask for the device to be removed at any time. However, suppliers can charge customers a fee to cover this cost.

What is the cost of a prepaid meter? ›

In the document, the regulator raised the price of a single-phase meter from N44,896.17 to N58,661.69, and that of a three-phase meter from N82,855.19 to N109,684.36. The NERC had in June last year approved a hike in the prices of meters.

How can I get free electricity tokens? ›

Dial *120*4885# and select option 1 for FBE Token. Enter your 11 or 13 digit prepaid meter number and receive your token on your cellphone.


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